Sales Support Analyst

Sales Support Analyst required for my client based in Croydon.

This role is initially for 6 months, with the possibility of it becoming permanent. Objective of the Role To ensure the smooth running and administration of Reports and Analysis for client accounts assigned to the Sales Support Analyst, under the guidance of the appropriate Account Manager and direction of the Sales Support Team Leader. To maintain the quality and accuracy of all material and information provided to clients and Account Managers in fulfilling the above function ensure that all areas of routine sales administration are fully up to date, through co-ordination and close co-operation with the relevant member of the Motor, Warranty and Travel Sales Team ensure the implementation and maintenance of laid down business administration procedures, through liaison with the Marketing, Finance and Operations departments as appropriate be a second line contact for clients in the absence of the Account Manager, responding to client queries and resolving issues wherever possible provide daily, weekly, monthly and quarterly statistical reports, (as agreed with the client), profitability reviews, and general information for both internal and external customers Maintain a Reporting Schedule, along with written procedures of the reports, including information on the following on Sharepoint on the Intranet: Instructions on how to run the report List of Data sources, Calculations, Assumptions, Frequency Report distribution and schedule manage the implementation of new and maintenance of existing schemes on all relevant systems, where assigned to the Sales Support Analyst by the Sales Support Team Leader maintain up to date records including all relevant information, key contacts and contract details for those clients and schemes that are assigned to the Sales Support Analyst establish and maintain an effective working relationship with all other departments Participate and contribute towards individual annual appraisals, team meetings and regular one-to-one assessment sessions work within and be compliant at all times with all relevant regulations and legislation applicable to the role manage or assist with relevant ad-hoc projects as required by the Sales Support Team Leader for Senior Management, Account Managers, Clients and Group head office. Complete all appropriate administration. Provide relevant reports via the Sales Support Team Leader to Senior Management, Account Managers, Clients and Group head office, on a regular basis. Carry out any other additional duties as requested by the Sales Support Team Leader from time to time within the scope of your role. Thirty-five hours per week with the core hours being from 09:00 to 17:00 with a lunch break of no more than an hour between the hours of 12:00 and 14:30.

However, you may be required to work further reasonable hours, if requested, depending on the needs of the business. Should be well presented in line with working within a corporate environment. 'A' Level education (preferably Mathematics) and / or relevant experience Good commercial awareness with a 'customer service' mindset Strongly numerate, able to interpret data and draw conclusions from information supplied Present the data in the appropriate format and provide an explanation of the report or analysis provided Strong administration and organisational skills Excellent telephone manner Intermediate/Advanced Excel skills Intermediate/Advanced Access Skills Crystal Reports People management skills Ability to mentor and cross train team members. Motor Assistance knowledge Car Warranty knowledge Travel Insurance Knowledge Experience using SAS or Business Objects Experience in working with Star Schema

Data Marts (OLAP Cubes), RDBMS's and Data Warehouses Experience in PL/SQL or TS Excellent communication and interpersonal skills. Confident and assertive Must be proactive and look at ways of business process re-engineering, either by automation or by reducing steps in the process and at the same time improving quality and efficiencies. Ability to think outside the "box" Flexible and adaptable to changing situations. Able to work under pressure to meet deadlines Mature approach to work duties. Thorough and accurate numerical skills Attention to detail Self Starter